Payment and Booking

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Payments

Payment may be made in Moroccan Dirham (MAD), and for the sake of convenience, we also accept US dollars (USD) and euros (EUR) as alternative payment currencies. It is important to acknowledge that exchange rates may be applicable, and the consumer will be responsible for any expenses associated with currency translation. If the customer has a preference for paying in either USD or EUR, we kindly request that they notify us throughout the booking procedure. Subsequently, we will provide them with the relevant exchange rates for their payment.

We provide customers with a range of handy payment alternatives to facilitate a seamless booking experience. Travel services may be paid for using the following payment methods:

Bank Transfer: The money may be sent straight to our designated bank account. Please feel free to reach out to us for any information on our bank details or other payment methods such as PayPal, Western Union, or MoneyGram.

Cash Payment: It is possible to remit payment in the form of physical currency to our designated agent.

Confirmation of Tour: The tour will be officially confirmed upon receipt of the deposit payment. You will get a confirmation email including comprehensive information on your trip.

Invoice Procedure: We will proceed to provide you with a comprehensive invoice delineating the overall expenditure associated with the travel services you have chosen.

The invoice will include a comprehensive description of the outstanding amount, specified payment due dates, and any supplementary pertinent details pertaining to your reservation.

The provided invoice may be used for record-keeping purposes and as a point of reference for forthcoming payments. Please do not hesitate to reach out to us if you have any inquiries or need any elucidation about your invoice.

Cancellation Policy: It is acknowledged that circumstances may arise leading to alterations in scheduled arrangements. Kindly examine our cancellation policy for comprehensive information on reimbursement and charges pertaining to the cancellation of your reservation.

The cancellation rules might exhibit variability contingent upon the nature of the service; therefore, it is important to verify the particular policy pertaining to your reservation.

A cancellation made at least 30 days prior to the intended arrival date Regrettably, a refund of the deposit cannot be granted at this time. Nevertheless, it is possible for you to get in touch with us in order to arrange for the trip to be rescheduled on an alternative day that aligns more well with your requirements.

In the event of a cancellation occurring between 15 and 29 days prior to the planned arrival date, certain conditions and policies will apply. The deposit is not eligible for a refund and cannot be used towards another excursion.

A cancellation made within a time frame of 7 to 14 days prior to the scheduled arrival date A surcharge of 50% of the total tour cost will be imposed.

The act of canceling or terminating an event, agreement, or arrangement Within a time frame of 48 hours or less prior to your designated arrival, the whole payment for the trip is required, and you will bear the entire financial responsibility for the tour's expenses.

Amendment Policy: In the event that modifications to your schedule are necessary, we kindly request that you promptly notify us. We will make every effort to meet your requests; nevertheless, it is important to note that modifications may incur extra charges.

Travel Insurance Recommendation: It is strongly advised that individuals get comprehensive travel insurance from their place of origin before commencing their trip. The insurance policy should include a range of facets, including travel cancellations, medical problems, loss of luggage, and unforeseen circumstances.

The possession of sufficient travel insurance offers individuals a sense of tranquility and an additional level of safeguarding during their vacation endeavors. Although we strive to prioritize the safety and well-being of our customers, possessing insurance coverage from one's place of origin might prove to be very helpful in the event of unexpected occurrences.

Passport and Visa Requirements: Prior to making arrangements for your vacation accommodations, it is important to verify the validity of your passport and ascertain the need for obtaining any requisite visas for your intended journey. We are able to provide assistance and advice on visa prerequisites; nevertheless, it is incumbent upon you to get the requisite documentation.

Health and Safety: Ensuring safety is of utmost importance to us. It is imperative that individuals adhere to the health and safety rules set out by our staff for the duration of their journey. Maintaining awareness of local circumstances and legislation is of utmost importance.

Group Bookings: For individuals seeking to make a reservation on behalf of a collective, we kindly request that you reach out to us in order to get details on exclusive pricing, discounted prices for groups, as well as unique terms and circumstances according to the size of your party.

 

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